Teams, Contact Center, How to install TouchPoint for Teams

This document details how to install the EICC TouchPoint Teams app.

Enghouse Interactive's TouchPoint Communication Center is now available as a Teams app! You can access this directly from the Teams client without needing a separate desktop application.

To install the app, go to the link below, or follow the instructions to find it in Teams manually. The link will start the installer and step you through the installation. Once installed you should be logged into TouchPoint automatically. For more information about signing into TouchPoint see - Teams, Contact Center, Signing into TouchPoint.

Install the TouchPoint Teams app

Install TouchPoint Manually

Select the +Apps button on the left sidebar

An image of the +apps button.

Go to Built for your org at the top of the apps menu on the left hand side

An image of where to find the Built for your org sections of apps.

Find TouchPoint by Enghouse Interactive and click Add

This is an image of the Touchpoint app tile with the Add button.

Then, click Add again on the app popup

This is an image of the Add button on the Touchpoint app popup.

The app has been successfully added! Click Open.

This is an image of the Open button when the app has been successfully added.

For issues or questions, please submit a ticket to contactcenter@illinois.edu.


Keywords:
install, EICC, TP, touchpoint, Enghouse, communication, center, app, contact center 
Doc ID:
161722
Owned by:
Trevor S. in University of Illinois Technology Services
Created:
2026-06-03
Updated:
2026-06-24
Sites:
University of Illinois Technology Services