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Technology Services Printing, Print Refunds, Billing

I was incorrectly charged for printing and would like a refund.

IMPORTANT: Procedures for requesting a refund may vary by department. 

Because your netid may allow you to log into computers in varying labs and public spaces at the UIUC campus, be cognizant of which department's computers you are working from and which printers you are printing to. 

Some departments allow refunds to be requested via the PaperCut portal while others require an in person visit or an email. For example, if you are a student from the College of Media printing at the University Library, you will follow the refund process for the University Library (see Departmental Refund Process below)

General Print Refund Process

How do I request a refund?

In most printing locations, requesting a refund is the same no matter how the document was billed. 

  1. Log into PaperCut at https://papercut.ics.illinois.edu.
  2. Select "Recent Print Jobs" from the left-hand menu. 
  3. If you do not see your document in the list of recent jobs, click "Filter on" to change the date range of the filter.
  4. Locate the print job you would like to request a refund for and click the "request refund" button under the "status" column.
  5. Specify the amount you would like refunded
  6. Leave a detailed description of your refund request in the "reason for request" box. Please be specific about the problem you encountered. 
  7. The request will be reviewed and you will receive an email when it is approved or denied. Please note: if your request has been denied you cannot request a refund again on the same job.  

What if I do not see "request refund"

If you do not see a "request refund" link, then the department has disabled self-service refund requests. Please check with the department on their refund policy (see Departmental Refund Process below).

Technology Services Managed Lab Refunds - including English Lab Poster refunds

This section applies to refund requests for these areas:

Print jobs will be refunded in cases where the job did not print correctly due to our error, e.g.:
  • streaks or failed jobs due to low toner
  • printers that are out of paper
Print jobs will not be refunded for user error, e.g.:
  • printing the wrong document
  • printing to the incorrect printer
  • garbled output from printing a .pdf file in the browser (for PDFs, especially those with complex fonts, mathematical symbols, and graphics, try printing directly from Adobe Acrobat or Adobe Acrobat Reader)

1. Follow General Refund Process "How do I request a refund?" described above.

2. Requests submitted via PaperCut portal will be evaluated for approval within one week.



Technology Services English Lab - Poster Printing refunds

The refund process for the wide format poster printer located in Room 8 of the English building is handled differently. 

If you would like to request a refund for the wide format poster printer at English Building, please contact the site consultant for assistance by visiting Room 8 of English building.

https://techservices.illinois.edu/services/computer-labs/english-building-computer-lab

Refund Process by Department

The refund request process may vary by department. Some departments have published their respective refund process to a departmental web page.

If the department associated with your print job is not listed below, please contact the lab assistant or site contact at the location you are printing from for assistance.

Art and Design

Does NOT utilize the request refund option within Papercut that is described above. All refund requests must go through lab assistants and are reviewed by full time staff.

https://art.illinois.edu/index.php/current/laboratories/digital-labs


College of Media

https://tech.media.illinois.edu/policies/printing/


College of Engineering - EWS

https://answers.uillinois.edu/85789


University Housing

http://Housing.illinois.edu/technology


University Library

https://www.library.illinois.edu/library-technology/print-refunds/

Departmental Billing - Illini Cash and Banner

There are departments utilizing the PaperCut service on the UIUC campus that have different print billing models.

  • Most departments utilize Illini Cash (Bill Me Now) for print billing.
  • Others utilize Banner (Bill Me Later).
  • More information here: https://answers.uillinois.edu/59782
  • How does print billing work with Illini Cash or Banner?

The refund process depends upon how the document was billed:

  • Banner: your refund will be sent to Banner at the end of the month and appear as a credit in your next statement.
  • Illini Cash: your refund will be available as additional printing credits for future jobs. The next time you print a document the system will first deduct from your refund credits before deducting from your Illini Cash. You will not see the refund in your Illini Cash balance, and you will not be able to use the refund for other services (dining dollars, vending machines, etc).

      


    Keywords:
    print refund, Banner, Illini Cash, IlliniCash, printing, printer, print, papercut, computer lab, ACES, ATLAS, LAS, VetMed, Education, Engineering, FAA, Housing, ICS, BNAAC, LER, iSchool, Law, Library, McKinley, Media, UniHigh, Illini Union, transfer, escalate web print 
    Doc ID:
    48867
    Owned by:
    Tech Services P. in University of Illinois Technology Services
    Created:
    2015-03-16
    Updated:
    2024-09-10
    Sites:
    University of Illinois Technology Services
    Clean URL:
    https://answers.illinois.edu/illinois/printing-refunds