Canvas: Turning Off Firefox Enhanced Tracking Protections for Zoom Client Plug-in

How to turn off Enhanced Tracking Protection in Firefox to allow you to use the Zoom Client plug-in within Canvas.

Firefox's enhanced security measures can prevent you from using various plug-ins within Canvas, such as Zoom Client. To resolve this issue, you will need to turn off Enhanced Tracking Protections in Firefox. To do this:

  1. Log in to your Canvas account using the Firefox browser.
  2. Click on the shield icon in the Firefox address bar. 
    visual of the shield icon
  3. A drop-down menu will appear with a switch toggle for Enhanced Tracking Protection, switch it to off.
  4. The Canvas page will refresh, and you should now be able to access Zoom Client and other Canvas plug-ins without issue. 

Keywords:
canvas, Firefox, Zoom, Plug-in, Security, enhanced tracking protection for users ins 
Doc ID:
124812
Owned by:
iSchool U. in School of Information Sciences
Created:
2023-03-14
Updated:
2026-09-23
Sites:
University of Illinois School of Information Sciences
Clean URL:
https://answers.illinois.edu/ischool/canvas-plug-ins-zoom-for-firefox-users