Web Intelligence Rich Client - Database Error

Some customers are receiving a Login Failed error after entering their user name and password in Web Intelligence.

An error message you may receive in Web Intelligence is "Database error:(CS) "Unable to connect to the repository".  (IES 10901) (WIS 10901)."

There are two different approaches you can try to fix this error.

1. Login Failed - Clear LocData Folder

If you are able to log into EDDIE and launch Web Intelligence, but unable to login directly to Web Intelligence Rich Client try the following steps:

  1. Open Documents < My SAP BusinessObjects Documents < LocData.
  2. Delete the files (.intranet, .extranet, .lsi files) within the LocData folder.
  3. Launch Web Intelligence from EDDIE (required for setting the file association). Instructions

2. Login Failed - Close Webi Running in the Background

If you can confirm that Web Intelligence is Disconnected and login fails, try the following steps:

  1. Go to the bottom right corner on the menu bar to view all the open programs.
  2. If the Web Intelligence icon is there, RIGHT-Click and select QUIT.
  3. Launch Web Intelligence and try to login.