Kaltura, User does not exist error

User does not exist error

What does the error "User does not exist" mean?

If you see an error message that the user does not exist, it could mean one of two things.

  1. If the person has never logged into Illinois Media Space, you will receive this message. The person must login to Illinois Media Space at least once, in order for them to have an account in Illinois Media Space.
  2. The username is incorrect.

For Illinois Media Space a user’s username is their netID (the part of their university email preceding the @ symbol). If a whole email address or a UIN is used, it will generate a “User does not exist” error.

If you see this error, you have 2 options:
1. Ask the user to log in to Media Space and add them later.
2. Contact the Kaltura admins. Include the url of the channel and the netids of anyone that you could not add.

Keywords:kaltura, mediaspace, user, user not exist, error   Doc ID:58486
Owner:Alan B.Group:University of Illinois Technology Services
Created:2015-11-24 14:50 CDTUpdated:2021-04-05 13:24 CDT
Sites:University of Illinois Technology Services
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