Adobe Acrobat Sign - User Frequently Asked Questions (FAQ)

This document provides answers to frequently asked questions by users in regards to accessing and using Adobe Acrobat Sign.

General

What do I need to do to begin using Adobe Acrobat Sign?

As a university employee, you automatically have access to Adobe Acrobat Sign. Simply log in the Adobe Acrobat Sign web portal using your NetID with university email. 

If you are a University of Illinois System employee, you must use your university-specific email address (@illinois.edu, @uic.edu, or @uis.edu). **Please Note: At this time, @uillinois.edu addresses are not supported on this platform. Please use your university-specific email.**  

I logged in and noticed that my name is wrong in Adobe Acrobat Sign, what do I do?

Your name will need to be changed by a system administrator. Contact the AITS Service Desk for assistance and specify what your name currently is displaying in Adobe Acrobat Sign and what it needs to be changed to.

Once your name has been changed, you will need to contact senders of any in-flight documents to have them cancel and resend the document in order for it to reflect the new name.

If I change universities how do I change my email address with Adobe Acrobat Sign?

Your new university email address will likely need an Adobe Acrobat Sign license added to it by a system administrator. Contact the AITS Service Desk for assistance and specify your new and previous university.

Signing Documents

What do I need to do to begin signing documents?

As a university employee, you automatically have the ability to sign documents in Adobe Acrobat Sign.

Sending Documents

What do I need to do to begin sending documents?

In order to send documents in Adobe Acrobat Sign, you must be part of an Adobe Acrobat Sign group. To see if your unit/department already has an Adobe Acrobat Sign group, follow the instructions on the Adobe Acrobat Sign - Finding Adobe Acrobat Sign Group and Administrators page.

If your unit/department already has a group, contact one of the group administrators to request to be added to the group. If your unit/department does not have a group, contact your Unit Security Contact (USC) (opens in new tab) to have them submit a New Department Request form (opens in new tab).

Only one New Department Request form (opens in new tab) is needed per group. Once a group is created, no further forms need to be sent because appointed group administrators can now add/remove users and provide sending access.

Groups

I am not part of a group, how do I join a group? 

To see if your unit/department already has an Adobe Acrobat Sign group, follow the instructions on the Adobe Acrobat Sign - Finding Adobe Acrobat Sign Group and Administrators page.

If your unit/department already has a group, contact one of the group administrators and request to be added to the group. 

My unit/department does not have an Adobe Acrobat Sign group, how do we create one?

If your unit/department does not have a group, contact your Unit Security Contact (USC) (opens in new tab) to have them submit a New Department Request form (opens in new tab).

Only one New Department Request form (opens in new tab) is needed per group. Once a group is created, no further forms need to be sent because appointed group administrators can now add/remove users and provide sending access. In general, we recommend that the USC nominates a group administrator from within the group so the group can provision sending permissions once approved. If a USC wants to act as group administrator, their backup USC must complete the New Department Request form.

Is there a limit to the number of Adobe Acrobat Sign groups I can be part of?

You can be a member of multiple Adobe Acrobat Sign groups. However, you can only have one default group. When sending a document, it will default to your primary group, but you can select another group from the drop-down menu if needed.

Additional Resources


    Keywords:
    AITS, e-signatures, electronic signature, digital signature, e-sign, FAQ, user, help, questions 
    Doc ID:
    142866
    Owned by:
    AITS Business Process Automation in University of Illinois System
    Created:
    2024-10-07
    Updated:
    2026-01-27
    Sites:
    University of Illinois System