AITS Service Desk - Contacting Us

AITS Service Desk is available 24x7. These are our most common solutions. Our contact info is included here in case you still need our help

1)  Clear your browser cache and cookies 

This solves the majority of issues, the most common of which is the incorrect NetID or password error.

2)  Check the University of Illinois Status Page to see if the problem has already been reported. 

Widespread issues for most services will be communicated and updated here.

3)  Use your recovery options to log in

If you forgot your NetID password or don't have access to your 2FA device, you can fix your issue at https://identity.uillinois.edu.

4)  Check your network and VPN settings

Verify your VPN connection.  Many university applications require you to be connected to a university VPN.