Technology Services at Illinois, Illinois Support Contact App, How do I edit an area?

Overview

The Illinois Support Contact App holds the information to populate the Help Desks page of the Illinois Tech Help Center (https://help.illinois.edu/helpdesks). A specific unit can also pull information from this application to present on additional web pages as desired.

 include doc 120256: Technology Services at Illinois, Illinois Support Contact App, Overview

How do edit an area in the Illinois Support Contact App?

  1. Go to https://go.illinois.edu/support-office Log in with your NetID and password using multi-factor authentication.
  2. Choose the area you have access to and click the area name.

  3. You will see a screen that has the information you can edit.
  4. At the bottom, click on "Update Area Information" to save your information. Changes are made as you click the "Update Area Information" button.


Keywords:
Support, help desk, help desks, help, in-person, IT support, tech support, ticket, request 
Doc ID:
120263
Owned by:
TDX Support G. in University of Illinois Technology Services
Created:
2022-08-05
Updated:
2026-03-30
Sites:
University of Illinois Technology Services