Multi-Factor Authentication, Microsoft Authenticator Prompt not allowing use of Duo
When logging in to my account, I receive a Microsoft Authenticator Prompt and not a Duo prompt. How can I use my Duo Mobile App instead?
If when you login in you see the below screens, you will need to follow the instructions on how to bypass this authentication request to use your Duo Mobile App. If you select "I can't use my Microsoft Authenticator app right now" you will be given this screen where you can select Duo Mobile App. Once you select Duo, you will follow the prompts to approve your sign in on your Duo Mobile App.
If you see the screen below, you will need to select Cancel. This will direct you to a screen that tells you, "We couldn't sign you in", here you will select "Sign in another way". This will direct you to the sign in like the options above so that you can select Duo Mobile App.
