Teams, Contact Center, Signing out of TouchPoint

This document details how to sign out of the TouchPoint Teams app and its importance.

TouchPoint 15 allows users to sign in directly in their Teams client via an app. When a user with a valid TouchPoint account signs into the app it consumes a license from our pool, and if the account is not fully signed out that license will continue to be in use. To prevent a shortage of licenses, all users should completely log out of the app when their shift is done.

Signing out of TouchPoint

To sign out of the TouchPoint Teams app, first ensure that you have signed out of the queues by clicking Log Out from Queues in the upper right of the app.

This is an image of the log out of queues button in the TouchPoint app.

This alone is not sufficient to release your license back to the pool. Users must also sign out of the application using the door-shaped icon in the upper right.

This is an image of the Sign Out button in TouchPoint 15.

Once you have been signed out, the application will return users to the login box.

Note: Be careful not to click the Teams button, or click away from the app and back! This will sign you back in automatically and use a license from the pool.


Keywords:
contact cener, EICC, Enghouse, Touchpoint, TP, license, error, login, queues, communication center, sign in, sign on, login, logout 
Doc ID:
162300
Owned by:
Trevor S. in University of Illinois Technology Services
Created:
2026-06-29
Updated:
2026-06-30
Sites:
University of Illinois Technology Services