Illinois StatusHub - User Guide
Status Page Overview
This document explains how to access and navigate the Illinois StatusHub website. It also provides a brief explanation on the content provided in various sections of the Illinois StatusHub pages. Each StatusHub page (AITS, UIC, UIS, UIUC) will differ in the services they contain, though some services will be shared. For example, there will be services and/or systems that appear under the Illinois StatusHub page that may not appear on the UIC Service Status page.
The StatusHub website is a cloud hosted, vended system that is used to report on the current status of IT systems. In addition to manual posting of incidents and maintenance events, each StatusHub page can integrate with monitoring systems to show status in real-time.
For the University of Illinois, the StatusHub website is organized into four StatusHub pages (aka hubs).
StatusHub page links:
AITS (System Offices) : https://status.uillinois.edu/
UIC (Chicago): https://status.uic.edu/
UIS (Springfield): https://status.uis.edu/
UIUC (Urbana): https://status.illinois.edu/
Page Navigation
Navigation
Hub Switcher
If you are on one of the other StatusHub pages, you can use the Hub Switcher drop-down at the top of the page to navigate to the Illinois StatusHub page.
Up Arrow
As you begin moving down the page, an Up Arrow appears on the bottom, right corner of the screen. Click, to go back up to the top.
Layout
This is the first section at the top of the page.
The connected hub's logo and title are located on the left. This is followed by the Hub Switcher. Next, there is the drop-down that allows you to select a time zone. This is followed by a “SUBSCRIBE” link. Other Hubs may include other links.
Service Overview Section
The next section shows the following:
- Located in the top left corner of this section, a count of systems that are up (green), affected (yellow), or down (red). If there are none, it will show up as gray.
- Below that, you will see a text box that has the title of the StatusHub page and a brief overview.
- On the section in the right you will see services represented by dots. The status of the service is indicated by the color, i.e., affected (yellow), or down (red). Hover over the dot to obtain the service information.
- Click the dot to obtain event details.
Notifications and Maintenance Section
Notifications – This area on the left shows information on current Incidents and Maintenance events. You can click on the title link to see more information.
Maintenance - The calendar on the right shows information about past and upcoming events. Past events are in grey and upcoming events are in blue. You may click on the dot to show more details, and then click on the title to see more information.
Service History Section
Service History
The next section is Service Details. This section shows service details for the past week in the default “List” view. You may also view this section as a “Calendar” view.
List View
- You can use the “Filter services…” feature in the top, left corner to filter services.
- Group navigation
- You can choose to show only services that have affected service history under each group by checking on the “Show Affected Only” toggle.
- You can move a week forward or backward by using the “< Next week” and “Previous week >” options.
- This section will display each of your groups and services that fall under them.
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NOTE: Users must uncheck "Show Affected Only" to see all service offerings within a category. Since this setting is not persistent, users will need to disable it again after each page refresh or visit.
Calendar View
You can review the previous, current, or future Service Details on the monthly calendar.
- The status is indicated by the color. Refer to the image above.
- Click on the Title of the event to see more details. For example, clicking on “Tableau Server” event on the 30th
3. You can navigate to the previous or next month by clicking on the “< Previous” or “Next >” links.
Subscribing to Notifications
Subscribe Link
The “SUBSCRIBE” link is located at the top, right corner of the page. If you wish to receive notifications on status of services, you can subscribe by method of choice. Please note that your options to subscribe can vary from site to site.
Choose your preferred subscription method. Remember your subscription options will vary from site to site.
Place the address you want to subscribe for email updates. Other subscription methods may require different inputs.
You can subscribe to all Services listed in the site. We suggest you check the "Only send me the minimum number of notifications." box.
Or you can choose a custom list of Services listed in the site.
Then click save. You will receive a message that you have successfully subscribed.
Forgot Subscription Link
If you can't find your initial subscription link to a StatusHub page, you can resend a link from the StatusHub page subscription session.
Click on the Forgot your link? link.This will open the Resend subscription link page.
Click on the subscription method to resend the link.
Fill out the form and click Resend.Your subscription link will be resent.