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Office 365, Email, Exchange, Outlook 2016/2019/365 (for Mac) troubleshooting

Something is broken in Outlook 2011, 2016, or 365 for Mac

Possible problems include:

  • Outlook doesn't open, stops responding, or quits unexpectedly.
  • Outlook items don't open, or the item that opens is not the item that you selected.
  • Blank lines appear in the Outlook message list or in Outlook contacts.
  • Outlook contact entries are not displayed correctly.
  • You can't find information that you added to Outlook, such as a calendar event or a contact.
  • When you perform a search in Outlook, the search results don't match the criteria that you set.
  • A blank Office Reminders window appears.
  • The clippings in the Scrapbook disappear. 

These problems can typically be resolved by rebuilding the identity database. Please use the following links to Microsoft solutions:


KeywordsOutlook 2016 2019 365 Mac problem broken troubleshooting   Doc ID48027
OwnerOffice 3.GroupUniversity of Illinois Technology Services
Created2015-03-03 15:21:29Updated2024-02-21 18:22:20
SitesUniversity of Illinois Technology Services
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