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Pinnacle, Quick Start Guide for Submitting Service Requests

This page contains links to information intended to help Pinnacle Department Managers get started using Pinnacle.

Pinnacle, Quick Start Guides for Submitting Service Requests

Pinnacle is a service management system used for service requests, billing statements, and report generation.  Pinnacle Department Managers can access at go.illinois.edu/pinnacle using either Internet Explorer or Firefox as other browsers are not supported. 

NOTE: Centrex numbers cannot be migrated to Teams (VoIP)

Need more help?

Please contact your Pinnacle Department Manager if you need more help or if you have any other questions about Pinnacle. They will have the most up-to-date information about your department.

If you are your department's Pinnacle Department Manager, you can contact the Help Desk at consult@illinois.edu or 217-244-7000 for additional help.


KeywordsPinnacle Department Managers, Teams, VoIP, Centrex, telephone, accounts, common area phone, cap, response group, rightfax, ORG Code, CFOP, Activity Code, jacks, telecom deactivate delete training how to use   Doc ID48558
OwnerJanet J.GroupUniversity of Illinois Technology Services
Created2015-03-09 15:47 CDTUpdated2023-09-06 09:27 CDT
SitesUI Gies College of Business, University of Illinois Technology Services
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