Cell Phones, Procedures

University units may not purchase mobile communications equipment and/or related service plans, including voice, text, and data plans, for business or personal use by individual employees, except in special situations.  For more information, please see: https://cam.illinois.edu/policies/bf-09/. 

Departmental Accounts and Authorized Contacts

Setting up a new department-level Verizon Wireless Account

If your department does not currently have any cellular services and needs to establish a new account, please email consult@illinois.edu with your request.  Please include the following information:

• Department Primary Point of Contact - including name, email address and telephone number
• Exact Billing Address
• ORG Code

Technology Services will confirm your request and establish the new account with Verizon Wireless.  Technology Services will notify the individual who requested the account once the account has been established.

Adding/removing authorized contacts to an existing Verizon Wireless Account

Each Department can have up to 4 authorized contacts on their account.  All users will have the Maintain and Pay function/role.

If your department needs to add/remove additional contacts, please complete the Cellular Authorized Contacts Application/Change Form must be filled out and submitted to Technology Services.

Technology Services will notify the individual who requested the account once the account has been established.

PROCEDURES FOR AUTHORIZED CONTACTS

Order new cellular device or accessories 

1. Determine the type of device, accessories and service plan required.  Refer to Cellular Phone Equipment, Accessories and Cellular Service Plans for current offerings.
2. Submit a Purchase Requisition to the Purchasing Department.  Make sure to use Vendor ID @03449428, BP Address Type, Seq# 10.
            NOTE: A purchase requisition, not a DPO, is required when ordering cellular devices.
   • Requisition must include the following:
     • List of phones, equipment, accessories, and price
     • User's name
     • Cost Center information
     • Specific address and individual's name that the equipment is to be shipped to
     • Account number for monthly service and long distance to be charged, if different than equipment account number
   • Cellular vendor information:
     • Verizon Wireless, 1515 Woodfield Dr.
       Schaumburg, IL 60173
     • FEIN Number: 22-3372889
3. Once the PO number has been assigned, complete the CELLULAR ORDER FORM TEMPLATE
4. Send an email request to the Verizon Wireless Business Account Manager with the completed Verizon Wireless Order Form as an attachment.
5. The cellular equipment and accessories are normally delivered in 3 to 5 business days after request is received at Verizon Wireless.

Request Upgrades and New Activations Using Existing Equipment

1. Send an activation request to the Verizon Wireless State of IL Team via email. Please include the following information:
   • Make, Model and ESN, MEID or IEID of the device
   • User's Name
   • Cost Center information
   • VZW Account Number
   • Calling Plan Code(s)
   • Feature Plan Code(s) - if applicable
2. You will receive an email from Verizon Wireless with a tracking number for your request
3. You will receive an email from Verizon Wireless once the changes have been made.

Make Changes to Calling Plan(s), Add/Remove Feature(s)

Send a Change request to the Verizon Wireless State of IL Team via email.  Please include the following information:

• Make, Model and ESN, MEID or IEID of the device
• User's Name
• VZW Account Number
• Requested Changes - Must provide Calling Plan Code(s) and/or Feature Plan Code(s)

Disconnect an Existing Cellular Service

Send a Disconnect request to the Verizon Wireless State of IL Team via email.  Please include the following information:

• Telephone number
• Make, Model and ESN, MEID or IEID of the device
• User's Name
• VZW Account Number
• Disconnect service - include effective date if one is desired.

Transfer Existing Department-Owned Service to Individual

An individual can assume their campus cellular service if the department agrees. To complete the process, please work with our Verizon Wireless Business Account Manager.

PAYMENT/PROCUREMENT FAQ FOR AUTHORIZED DEPARTMENTAL CONTACTS

The following addresses questions regarding payments and procurement regarding University-owned cellular services obtained from Verizon Wireless via the State of Illinois contract. This does not apply to University-owned cellular services obtained from any other vendor.

• Since my department has authorized me to work directly with Verizon Wireless for department cellular needs, do I still need college-level chief executive approval going forward?
  • Yes.  The Business and Financial Policy regarding purchasing of mobile communications equipment/service plans for an employee or employee group still applies.  For more information, please see here.
    
    
• Once my department's Verizon Wireless account is set up and I'm authorized, how will I pay Verizon Wireless monthly service and usage charges?
  • Payables has determined that departments may use a P-Card to pay the monthly service and usage charges on the Verizon Wireless bill/invoice.
    
    
• Do I have to submit a P-Card Exemption Waiver to use a P-Card to pay Verizon Wireless?  If so, do I have to submit an Exception Waiver every month or fiscal year?
  • Yes.  A P-Card Exception Waiver is required. For Verizon Wireless Charges, the waiver should be submitted each fiscal year.
    
    
• Exception Waivers must be submitted by each P-Card holder that will be processing P-Card payments to Verizon Wireless
  • For more information on P-Card Exceptions, please see here.
    
    
• What do I do if the Verizon Wireless bill exceeds the single transaction limit (STL) of the University maximum of $4,999.00?
  • The single transaction limit (STL) up to the University maximum of $4,999 still applies. If a P-Card holder requires a higher dollar limit above the $4,999 STL to pay Verizon Wireless charges, a
    second Exception is needed.  For more information on P-Card Exceptions, please see here.
    
    
• What do I do if there is more than one CFOP used on our Verizon Wireless account?
  • Departments that need the total Verizon Wireless invoice subtotaled by CFOP should utilize the Verizon Wireless "Cost Center" field.  The "Cost Center" field is applied at the service number/service line level and allows departments to tie each service number/service line to a CFOP. Authorized users can access and update this field via the Verizon Wireless MyBusiness portal.