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WebStore, Is the WebStore License server down?

I am getting a license checkout error and can't connect to the license server. Is the server down?

The typical reasons for receiving a licensing error are:

  • The computer name has not been registered or registered correctly.
  • The license has not been renewed, and access has been removed
  • The client's computer is off-campus and is not connected to the VPN.

You must connect to the UIUC, UIC or UIS VPN service to install or run some software from off-campus or wireless networks. Please visit the appropriate campus VPN link above for instructions on how to install/configure and connect to the VPN.  If available, when you connect, choose the Tunnel All group above the username field.

The software list requiring the VPN at this time is:

  • ANSYS Mechanical & Electromagnetic
  • Autodesk
  • E-Prime
  • ESRI ArcGIS Software (network installs)
  • Google SketchUp Pro
  • Igor Pro
  • LabVIEW Instructional
  • Mathematica (network installs)
  • MATLAB (concurrent license)
  • Microsoft Activation (Windows and Office)
  • Nvivo
  • OriginPro (network installs)
  • PTC Creo (Pro/ENGINEER)
  • SAP2000
  • SPSS, Amos, Modeler (network/concurrent installs)
  • SigmaPlot
  • SolidWorks Education Edition (network installs)
  • SolidWorks Professional Administration and Research
  • Star-CCM+
  • Tecplot

If you are connected to the VPN correctly and are still receiving this error, please email with the name of your computer and your external IP address.

WebStore does routine maintenance on Mondays between 7 and 8 am. You can check if there is an ongoing problem with a WebStore license manager here.

KeywordsWebStore license server down connect checkout abaqus adobe autodesk ansys esri fluent sketchup labview mathematica matlab originpro pro/engineer spss vpn sigmaplot solidworks SAP200 Autocad revit maya   Doc ID55363
OwnerWebstore W.GroupUniversity of Illinois Technology Services
Created2015-08-18 20:51:45Updated2024-02-07 17:09:30
SitesUniversity of Illinois Technology Services
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