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SFB Contact Center, Account Deactivation Requests for Agents or Supervisors
This article describes the process current Contact Center supervisors should use to have agents or supervisors deactivated/removed from their Contact Center queue(s). If an agent or supervisor account is no longer necessary, it is important to request the agent or supervisor be deactivated/removed in a timely manner to avoid additional monthly charges for the account. You will continue to be billed for the account until you request deactivation/removal!
REQUEST:
Your request for deactivation/removal of the agent or supervisor's account should be emailed to contactcenter@illinois.edu along with the following pieces of information:
- First and Last Name of the agent/supervisor to be removed
- NetID of the agent/supervisor to be removed
- Skype for Business/Lync telephone number of the agent/supervisor to be removed
- Main telephone number used in the Contact Center
- Department name
- Who to contact if the Contact Center Team has questions concerning the request (Name, NetID, and telephone number)