You can view your print transaction history using the instructions here: Technology Services Printing, Print History 

Account Balances

These are the different personal accounts in PaperCut, how they are used, and what the balance means.

Default Account

This is the default account PaperCut uses for many kinds of transactions when no other account has sufficient funds. Some transactions on the Default account are charged to Student Accounts Receivables and will appear on your monthly statement. The Default account is available if:

• The printer is not a billable printer (it is only being tracked by PaperCut), or...
• The printer is billable, but not Paid Credits enabled ( sent to Student Accounts Receivables), or...
• The printer is billable and Paid Credits enabled, but the user is not Paid Credits enabled ( sent to Student Accounts Receivables).

 It is expected that the balance will be zero or negative for this account.  The balance is not adjusted as bills are paid; it will keep declining until it is manually reset by the Printing Team (usually before the start of the Fall semester).

 Amounts due on your Student Accounts on-line only change once a month, on the the date of the billing cycle.  There could be a month delay between when you print and when the charge appears on the Student Accounts on-line.

External Account

This is the account PaperCut places Paid Credit funds in before they are used to pay for print jobs. When a print job is released PaperCut checks that the External account has sufficient funds, and then creates transactions against the External account for each print job. If there are not enough funds in the External account then the job is denied because of insufficient credits/funds. You can add more Paid Credits from the PaperCut user portal using Authorize.net. The External account is available if:

• The printer is a billable printer, and...
• The printer is Paid Credits enabled, and...
• The user is Paid Credits enabled.

 It is expected that the balance will be zero or positive for this account. In the transaction logs you should see one ADJUST_EXTERNAL followed by matching PRINT transactions that bring the balance back to zero. However, if a print job is refunded then the amount is added as funds to this account and the balance will be positive. These refund funds are used for subsequent print jobs before more funds need to be added from Paid Credits.

 Jobs charged to the External account will not appear on your Student Accounts on-line.

Other -credit Accounts

You might see other accounts ending with "-credit" in your transaction history. For example, "Media-credit" or "FAA-AD-credit". These are departmental issued credits for use on specific printers and none of the transactions against them are sent to Student Accounts Receivables. If one of these Credit accounts is available then credits from it are used to print jobs before either the External or Default accounts are used. A particular Credit account is available if:

• The printer owner has decided to allow the account on their printers.

For example, the "FAA-AD-credit" account will only be used on consumer printers owned by the FAA Art+Design department.

 It is expected that the balance will be zero or positive for these accounts.  During normal operations the Credit accounts do not have an overdraft. For most users, having zero funds in one of these accounts will not prevent you from printing since PaperCut will use one of the other billed accounts. However, some users are only allowed to print using Credit accounts on some printers. You should have been notified if this is the case.

 Jobs charged to the Credit accounts will not appear on your Student Accounts on-line. 

Other Balance Displays

PaperCut in some places will display balances from external sources or a summary of balances in all personal accounts.

Global "Balance"

Sometimes the system will display a single amount and call it a "balance". The number PaperCut calculates is highly misleading in our environment. It's a sum of the balances of all your PaperCut personal accounts and your balance in Paid Credits, but does not take into consideration if those accounts are available for use in a particular department or on a particular printer. For examples of why this number is misleading:

• A user might have a zero global balance because their positive Paid Credits balance is enough to cancel their negative Default balance. However, Paid Credits funds cannot be used to pay a Student Accounts on-line statement, and so the user will receive a bill even though their global balance shows as zero.
• A user might have a positive global balance from a Credit account that's not available on most printers.
• A user might have a negative global balance because of print jobs done on non-billable printers, and never receive a statement or deduction from Paid Credits.

Where possible the global balance has been hidden in PaperCut and on the PCClient.