Topics Map > Communication and Collaboration > U of I Box

U of I Box, Script errors installing desktop clients in Windows

I am getting an error when trying to authenticate my Box desktop client on Windows desktops
We are seeing an issue with users trying to install Box desktop clients for Windows when they following conditions are met:
  • Windows PC in a Technology Services Active Directory OU
  • Receiving computer management group policy settings from that OU
  • The user is enrolled in two factor authentication (2FA)
Affected clients include Box Drive, Sync, and Box for Office on Windows.
The issue is due to security settings for Internet Explorer handed down from the group policy in AD.


Please make sure you are running the latest version of Internet Explorer 11 and do not have Internet Explorer 10 installed.

In Internet Explorer, click Tools, click Internet Options, and then click the Security tab.
In the Select a Web content zone to specify its current security settings box, click Trusted Sites, and then click Sites.
Leave the Require server verification (https:) checkbox checked.
In the Add this Web site to the zone box, type "", and then click Add.
Click OK two times to accept the changes and return to Internet Explorer.

The error may look like the following:
script error window

Keywordswindows box drive office sync script error 2fa   Doc ID87373
OwnerBox O.GroupUniversity of Illinois Technology Services
Created2018-10-30 15:27:47Updated2020-03-16 17:16:43
SitesUniversity of Illinois Technology Services
Feedback  0   0