Browsers, Clearing Cache and Cookies
This document explains where to find instructions on how to clear cache and cookies in your web browser.
NOTE: If you are having trouble with the Illinois App, please see this article: Illinois App, Troubleshooting
Desktop Web Browsers
| Browser | Windows Document Link | macOS Document Link |
|---|---|---|
 Google Chrome | Chrome (Win) - Clearing Cache and Cookies | Chrome (Mac) - Clearing Cache and Cookies |
 Firefox | Firefox 57+ (Win) - Clearing Cache and Cookies | Firefox 21+ (Mac) - Clearing Cache and Cookies |
 Safari | Safari (Win) - Clearing Cache and Cookies | Safari 10.0.1+ (Mac) - Clearing Cache and Cookies |
 Internet Explorer 9, 10, & 11 | Internet Explorer 9, 10, and 11 (Win) - Clearing Cache and Cookies | None |
 Microsoft Edge | Edge (Win) - Clearing Cache and Cookies | None |
 Opera | Opera (Win) - Clearing Cache and Cookies | Opera 28.0 (Mac) - Clearing Cache and Cookies |
 New Microsoft Edge | New Edge (Win 10, 8, 7, MacOS) - Clearing Cache and Cookies | New Edge (Win 10, 8, 7, MacOS) - Clearing Cache and Cookies |
Mobile Web Browsers
| Operating System | Document Link |
|---|---|
 Android | Android (Jellybean) - Clearing Cache and Cookies on Google Chrome |
 iOS | iOS - Clearing Cache and Cookies |
 webOS | HP webOS 2.x - Clearing Cache and Cookies |
 Windows Phone | Internet Explorer (Windows Phone) - Clearing Cache and Cookies |
Legacy Versions
Windows
| Browser | Document Link |
|---|---|
 Internet Explorer 6 | Internet Explorer 6 (Win) - Clearing Cache and Cookies |
 Internet Explorer 7 | Internet Explorer 7 (Win) - Clearing Cache and Cookies |
Internet Explorer 8 | Internet Explorer 8 (Win) - Clearing Cache and Cookies |
 Firefox 3.5 | Firefox 3.5 (Win) - Clearing Cache and Cookies |
MacOS
| Browser | Document Link |
|---|---|
 Firefox 3.5 - 20 | Firefox 3.5 - 20 (Mac) - Clearing Cache and Cookies |
Opera 10.50 | Opera 10.50+ (Mac) - Clearing Cache and Cookies |
 Safari 5 | Safari 5 (Mac) - Clearing Cache and Cookies |
Safari 5.1 - 7.9 | Safari 5.1 - 7.9 (Mac) - Clearing Cache and Cookies |
 Safari 8.0+ | Safari 8.0 - 10.0 (Mac) - Clearing Cache and Cookies |