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Facilities, Contacts, OnSite Consulting

What is OnSite Consulting, and how do I contact them?

OnSite Consulting sends a skilled consultant to a client's home or office for technical support with PCs, Macs, and Linux/UNIX machines. Typical problems that OnSite consultants assist clients with include networking connection issues, operating system and software installation, server set-up and administration, multimedia installation and configuration, UC device troubleshooting, and hardware installation/troubleshooting. 

OnSite Consulting costs $40/hour with a 1 hour minimum billing. Emergency, same-day service costs $80/hour. OnSite's services are available to students, staff, faculty, and alumni as long as they still have a valid NetID. Their phone number is 217-333-8628.

What they CAN help with

  • Virus cleanup
  • OS re-installs (client needs to have a valid key for OS)
  • Data Recovery (best effort, nothing guaranteed)
  • Admin Password Wiping
  • Networking
  • UC/Lync
  • Hardware repair/replacement (ex. Keyboards, hard drives, some LCD screens, etc.) (best effort, nothing guaranteed)
  • No parts on hand, but will order them for people who pay
  • Basic Server Support
  • Basic Active Directory Support
  • Traditional Data Migration 

What they CANNOT help with

  • Spills on laptops (can make an attempt, nothing guaranteed)
  • Will not physically repair hard drives, flash drives, hardware in general
  • Will not fix motherboard issues (can replace)

KeywordsWhat is OnSite Consulting, and how do I contact them? isss   Doc ID34132
OwnerKenn W.GroupUniversity of Illinois Technology Services
Created2013-10-04 13:27:37Updated2023-04-03 08:17:46
SitesUniversity of Illinois Technology Services
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