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Teams VoIP, Supported Devices and Equipment

Microsoft Teams supports a variety of computer-connected and stand-alone devices for use with Voice over IP (VoIP) telephone service.

Customers can access the voice service through the Microsoft Teams (MS Teams) client on Windows, MacOS, Android, iOS, Linux, or a stand-alone IP Phone device beginning in May 2023.

Most Windows or MacOS computers have an audio card with microphone and speaker capabilities -- and your existing computer might be sufficient. Depending on how you use Microsoft Teams, you will likely prefer an additional device such as a headset or an IP Phone. We suggest using, at minimum, a USB headset rather than the built-in microphone and speakers; the user experience is greatly improved by doing so.

Where to Buy

Technology Services does not sell equipment. Tested and approved devices may be purchased by units via iBuy or other campus-approved methods for purchasing equipment.  The CDW punchout in iBuy has a section named "Yealink Standards," which has the currently supported IP phones for sale at preferred pricing.

Who Does the Installation

Support for MS Teams devices is handled primarily by the local unit IT Professional. Technology Services provides support for the network connectivity of stand-alone IP phones. Configuration and troubleshooting of IP phones or USB phone devices (aka personal peripherals) is handled by local IT Professionals.

USB and Personal Peripherals

MS Teams USB and personal peripherals connect to your computer and interact with the MS Teams client software. The device you choose should be compatible with your current operating system.  

MacOS support of USB devices may be limited. Please contact the vendor to verify Mac compatibility before purchasing.

IP Phones

An IP Phone is a stand-alone device that does not require a computer in order to make and receive phone calls.  A limited selection of MS Teams IP Phones are supported by Technology Services because they must be compatible with the campus' network management and E911 systems. (Reference: Campus Administrative Manual, Section V-A-5, "9-1-1 Service As Used For Emergency Response")  Only IP Phone models specifically listed below should be used and will be supported by Technology Services.  They have been tested for compatibility with our E911 system and have the relevant network options enabled on the voice networks.

The current list of recommended devices will be able to be upgraded to Microsoft Teams firmware, which is expected to replace Skype for Business in May 2023.

Phone Comparison:

**If you intend to use the purchased device prior to the transition to MS Teams in May 2023, be sure to purchase the Skype for Business version.**

Technology Services recommended phones will pass E911 information to public safety.

Technology Services Recommended Teams Telephony Device Table
Recommended Phones Discontinued, extended support
yealink mp54 phone yealink mp56 phone yealink mp58 yealink mp58 phone Yealink CP960 yealink t58a phone yealink t56a yealink t55a
Model

Yealink MP54

Yealink MP56

Yealink MP58

Yealink MP58 with Wireless Handset

Yealink CP960 Conference Phone

Yealink T58A

Yealink T56A

Yealink T55A

CDW #

6499856

6315002

6495197 6495198 5131566 5835548 Not available for purchase 6466639
Microsoft -Certified for Teams Certified for Teams Certified for Teams Certified for Teams Certified for Teams No No No No
Wired handset Yes Yes Yes No No Yes Yes Yes
Wireless handset No No Optional Yes No No No No
Speaker Yes Yes Yes Yes Yes Yes Yes Yes
Touchscreen

4"

480 x 800px

7"

800 x 480px

7"

800 x 480px

7"

1024 x 600px

5"

720 x 1280px

7"

1024 x 600px

7"

1024 x 600px

4.3"

480 x 272px

HD audio Yes Yes Yes Yes Yes Yes Yes Yes
Dedicated Teams button Yes Yes Yes Yes No No No No
Visual voicemail Yes Yes Yes Yes Yes Yes Yes Yes
Phone lock Yes Yes Yes Yes Yes Yes Yes Yes
USB port(s) 1 1 2 2 2 2 1 1
Supports Yealink Bluetooth handset No No Yes Yes No Yes
Bluetooth (for headset) with dongle Built-in Built-in Built-in Built-in Built-in with dongle with dongle
Wi-Fi with dongle Built-in Built-in Built-in Built-in Built-in with dongle with dongle
Wall Mountable Yes Yes Yes Yes No Yes Yes Yes

    Accessories for Recommended Phones:

    • Yealink 5V 2A Slim-line Power Supply for desk phones (CDW # 5626420 - $11.00)
    • Yealink YLPOE30 PoE Injector for conference or desk phones (CDW # 5131569 - $35.20)
    • Yealink CPW90 Wireless Microphone for CP960 (CDW # 4811255 - $157.30)
    • Yealink CPE90 Wired Microphone for CP960 (CDW # 4797920 - $123.20)
    • Yealink EXP50 Key Expansion Module for MP58 and MP56 (CDW # 4944850 - $93.50)

    See Skype for Business, IP Phone Installation and Login  on how to set up IP phones.




    Keywords:IP phone, VOIP, UC, headphones, USB device, iBuy, yealink, Teams, Microsoft, poe, power over ethernet   Doc ID:49222
    Owner:Lync M.Group:University of Illinois Technology Services
    Created:2015-03-18 16:14 CSTUpdated:2022-09-27 14:39 CST
    Sites:University of Illinois Technology Services
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