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Teams Contact Center, Cannot Login to TouchPoint

You are an agent for the Contact Center, but you are having difficulties logging in.

If you are not fully logged into Teams and try to use Touchpoint, you will be prompted for your login credentials.
    TouchPoint Passcode Prompt

If you try to enter credentials, you receive an error message like the one below (“Your computer does not have a telephone line associated with it. Contact your System Administrator.”).
    TouchPoint Error No Telephone Line

Follow these steps, in order, to correct the issue:

  1. Close TouchPoint by clicking the "x" in the TouchPoint window.
  2. Open Teams and sign in to it. Wait for Teams to fully load and show presence for you and others.
  3. Re-open TouchPoint.
If you continue to experience problems, make sure your Teams account is working for receiving calls (have someone dial your phone number). If you need further help email

KeywordsTeams, Team, Contact Center, Skype for Business, Skype, TouchPoint, Touch Point, TouchPoint Login, Contact Center Login   Doc ID68553
OwnerLync M.GroupUniversity of Illinois Technology Services
Created2016-11-09 16:18:22Updated2024-06-24 10:26:20
SitesUniversity of Illinois Technology Services
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