KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)
Last updated on 2022-07-20
Description of HTML editor buttons in KB Admin Tools- Group: KB User's Guide
- Views this week: 22
- Total views: 143951
KB User's Guide - Documents Tab - How to Create and Publish a Document
Last updated on 2024-01-24
This document explains how to create a new document using the KB Admin Tools.- Group: KB User's Guide
- Views this week: 41
- Total views: 51975
KB User's Guide - Introduction to the TinyMCE Editor
Last updated on 2024-03-25
This document will serve as a landing page for help and support information on the new WYSIWYG editor for the KB, TinyMCE.- Group: KB User's Guide
- Views this week: 16
- Total views: 11318
KB User's Guide - Documents Tab - Overview of Fields in Document editor
Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.- Group: KB User's Guide
- Views this week: 42
- Total views: 128307
TinyMCE Editor Transition - Frequently Asked Questions (FAQ)
Last updated on 2023-10-18
The KB Admin Tools is transitioning away from the Classic editor to the TinyMCE editor. This document outlines common questions about the transition and timeline.- Group: KB User's Guide
- Views this week: 12
- Total views: 6224
KB User's Guide - Documents Tab - Guide to TinyMCE Editor Buttons
Last updated on 2023-02-28
This document describes the buttons found in the TinyMCE editor and their functions.- Group: KB User's Guide
- Views this week: 23
- Total views: 13602
KB User's Guide - Documents Tab - TinyMCE Custom Button Plugin
Last updated on 2024-02-14
This document explains the Custom Button plugin in the TinyMCE editor.- Group: KB User's Guide
- Views this week: 16
- Total views: 886
KB User's Guide - Documents Tab - TinyMCE Content Restore Plugin
Last updated on 2024-02-14
This document explains the Content Restore plugin in the TinyMCE editor.- Group: KB User's Guide
- Views this week: 16
- Total views: 940
KB User's Guide - Documents Tab - TinyMCE 'To The Top' Plugin
Last updated on 2024-02-14
This document explains the 'To The Top' plugin in the TinyMCE editor.- Group: KB User's Guide
- Views this week: 11
- Total views: 1125
KB User's Guide - Documents Tab - Quick Edit Buttons
Last updated on 2023-08-25
The "quick edit" button allows authors to jump directly into the the document editor for a given document without having to view the document review screen first. This document describes where to find the quick edit button under the Documents tab ...- Group: KB User's Guide
- Views this week: 9
- Total views: 26509
KB User's Guide - Home Tab - My Profile
Last updated on 2023-02-28
The My Profile screen allows you to change personal information in your user profile. From this page, you can also adjust how you interact with the KB by adjusting your default KB group, default tab and the editor mode selection that best suits ...- Group: KB User's Guide
- Views this week: 20
- Total views: 31412
KB Author Training - Body Field - Using the TinyMCE Editor
Last updated on 2023-08-17
This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...- Group: KB User's Guide
- Views this week: 25
- Total views: 37523
KB User's Guide - Documents Tab - Embedding user specific content in KB documents (HTML editor only)
Last updated on 2022-05-25
This feature allows authors to embed, in one document, content meant for specific individual users (e.g. allows a block of text to be visible only to a specified user who is a fully authorized internal user). When the activated document is rendered ...- Group: KB User's Guide
- Views this week: 14
- Total views: 25193
KB User's Guide - KB Training - Watch the New Editor Training
Last updated on 2021-11-03
The KB Team held a training on the new document editor, which will eventually replace the classic editor. If you weren't able to attend, you can view the training recording here.- Group: KB User's Guide
- Views this week: 9
- Total views: 16183
KB User's Guide - Users Tab - Adding a User
Last updated on 2024-03-05
This document explains how to add a user to your KB and grant them permissions consistent with your workflow. In the spirit of Best Practices, KB Admins control permissions to their KB Site. However, please be mindful that any user with the Users ...- Group: KB User's Guide
- Views this week: 30
- Total views: 46834
KB User's Guide - Documents Tab - Uploading Images and Other Attachments
Last updated on 2024-02-01
Use the Attachments function to add resource files to your document. This can be used to add not only images (e.g. .JPG, .PNG, .GIF, etc.) to your document, but other resource files as well (e.g. .PDF, .PPT, .DOC, etc.).- Group: KB User's Guide
- Views this week: 17
- Total views: 47099
KB Author Training - Creating a New Document
Last updated on 2024-01-24
This document provides background information on the process of creating a new KB document. It also includes a training exercise that demonstrates the document editor's basic functionality. For detailed information about specific aspects of the ...- Group: KB User's Guide
- Views this week: 23
- Total views: 42139
KB User's Guide - Advanced HTML - Creating Collapsing and Expanding Panels
Last updated on 2024-01-24
This document describes how to add expandable/collapsible panels to a KB document. These panels provide a useful way to organize longer-form content, especially in situations where the reader may only need to read sections that apply to them.- Group: KB User's Guide
- Views this week: 14
- Total views: 29423
KB User's Guide - Documents Tab - TinyMCE Accessibility Checker
Last updated on 2023-10-23
This document provides information on the TinyMCE editor's accessibility checker and how it checks for and fixes any possible issues within a document.- Group: KB User's Guide
- Views this week: 18
- Total views: 9019
KB Author Training - Revisions
Last updated on 2023-10-18
This document describes the revision features of the KB document editor.- Group: KB User's Guide
- Views this week: 18
- Total views: 36644
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