KB User's Guide - Understanding Access to Documents
Last updated on 2024-03-25
The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...- Group: KB User's Guide
- Views this week: 15
- Total views: 878
KB User's Guide - General Info - Live Search Results Screen and Its Features
Last updated on 2023-12-05
After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...- Group: KB User's Guide
- Views this week: 20
- Total views: 36822
KB User's Guide - Settings Tab - Searching / Sorting Options
Last updated on 2023-12-18
KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.- Group: KB User's Guide
- Views this week: 20
- Total views: 32192
KB User's Guide - General Info - KnowledgeBase Search Tips
Last updated on 2023-07-24
This document gives an overview of how to effectively use the Search function in the KB Live Site(s).- Group: KB User's Guide
- Views this week: 15
- Total views: 26132
KnowledgeBase Search Tips
Last updated on 2023-12-19
This document gives an overview of how to effectively use the Search function of your KnowledgeBase.- Group: KB User's Guide
- Views this week: 17
- Total views: 129842
KB User's Guide - Settings Tab - Quick Search Options and Menus
Last updated on 2023-12-05
Learn how to include Quick Search Options to your KB Site's Menu.- Group: KB User's Guide
- Views this week: 10
- Total views: 51048
KB User's Guide - General Info - Quick Search Options
Last updated on 2023-12-04
Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...- Group: KB User's Guide
- Views this week: 12
- Total views: 29951
KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" option in the Group Spaces Screen
Last updated on 2023-06-01
This document explains how to hide restricted documents from internal live site Search results.- Group: KB User's Guide
- Views this week: 11
- Total views: 24376
KB User's Guide - Documents Tab - Using the Batch Tool Search
Last updated on 2023-04-21
This document will show KB Admins how to search for multiple documents in support of making batch changes.- Group: KB User's Guide
- Views this week: 14
- Total views: 31319
KB User's Guide - Documents Tab - Exclude a Document from Search
Last updated on 2023-03-30
In some cases, you may wish to publish a document without allowing it to appear in your site search results. This can be done using the Exclude from search feature in the KB document editor as explained below.- Group: KB User's Guide
- Views this week: 15
- Total views: 24106
KB User's Guide - Settings Tab - Group Spaces Screen
Last updated on 2024-05-07
There are options that can be set at the site level so that each KB Administrator can choose the best options for their users.- Group: KB User's Guide
- Views this week: 28
- Total views: 26144
KB User's Guide - Documents Tab - Default Keywords
Last updated on 2023-08-17
This document explains how to create default keywords that both authors and admins can apply to each document.- Group: KB User's Guide
- Views this week: 9
- Total views: 26421
KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results
Last updated on 2024-03-05
On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.- Group: KB User's Guide
- Views this week: 15
- Total views: 29096
KB User's Guide - General Info - Topics Search on the Live Sites
Last updated on 2023-12-05
This document describes how the topic dropdown affects the search functionality on the live sites.- Group: KB User's Guide
- Views this week: 7
- Total views: 26813
KB User's Guide - Users Tab - Search and Display Filters on the Existing Users Screen
Last updated on 2023-07-24
Those with permissions to the Users tab can add or edit users in your KB group. This document will show how to filter a- Group: KB User's Guide
- Views this week: 12
- Total views: 25834
KB User's Guide - Documents Tab - Customizing Search Filters and Table Columns
Last updated on 2023-02-17
This document explains how to customize and save search filters and display columns when browsing and searching for documents in the KB Admin Tools.- Group: KB User's Guide
- Views this week: 17
- Total views: 27029
KB User's Guide - Documents Tab - Attachment Search
Last updated on 2022-06-09
In addition to searching for document keywords and text, the KB's search engine allows users to search for text within certain types of file attachments.- Group: KB User's Guide
- Views this week: 6
- Total views: 24095
KB User's Guide - Documents Tab - Overview of Fields in Document editor
Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.- Group: KB User's Guide
- Views this week: 41
- Total views: 128306
KB User's Guide - Unique Keywords
Last updated on 2023-12-05
This document explains how to view a list of unique keywords used in your documents in the KB Admin Tools and on the live site.- Group: KB User's Guide
- Views this week: 7
- Total views: 25497
KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site
Last updated on 2023-12-04
This document describes how your users can find the documents they seek.- Group: KB User's Guide
- Views this week: 12
- Total views: 26392
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