TDX at Illinois Application Changelog, Technology Services, TeamDynamix

This page contains information specific to the TDX at Illinois service, which includes the shared U of I Main Application, and the TDX platform.

See also:

• TDX at Illinois Service
• TDX (TeamDynamix) Resources
• TDX, Asset Management Resources
• TDX, Active Customers at UIUC
• TDX, U of I Main Advisory Group Charter
• TeamDynamix, Collaborative Board/Global Admin Board Decisions
• IT ESMO website 
• AITS Communications: 2024
• What is iPaaS? (You will need to create an TeamDynamix account to see demo)
• TeamDyanmix website: iPaaS

Upcoming Events

• September 2024
  • (CHANGED from June 12, 2024)Spring Open Hours Schedule – Jun 26, 2024 01:00 PM Central Time

Current Events

• August 2024
  • ALTAS
    

Past Events

• July 2024
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• June 2024
  • (CHANGED from June 12, 2024)Spring Open Hours Schedule – Jun 26, 2024 01:00 PM Central Time
    • Join Zoom Meeting - TDX at Illinois Open Hours Meeting Link
    • Meeting ID: 828 9103 6364
      Password: 379592

• May 2024
  • SANDBOX SANDBOX REFRESH - Scheduled for May 3rd, 2024 at 2:00pm CDT
    • During a Sandbox refresh, Application Sandboxes will be replaced with a copy of Production.
    • Items built in the Sandbox and not built in Production will be lost.
    • This refresh will not impact Production.
      To ensure your items in Sandbox are retained, rebuild them in Production, before the refresh on May 3, 2024 at 2:00pm CDT.
  • Spring Open Hours Schedule – May 8, 2024 02:00 PM Central Time
    • Join Zoom Meeting - TDX at Illinois Open Hours Meeting Link
    • Meeting ID: 828 9103 6364
      Password: 379592

• April 2024 - Cancelled
  • Spring Open Hours Schedule – Apr 10, 2024 02:00 PM Central Time
    • Join Zoom Meeting - TDX at Illinois Open Hours Meeting Link
    • Meeting ID: 828 9103 6364
      Password: 379592

• March 2024
  • Spring Open Hours Schedule – Mar 13, 2024 02:00 PM Central Time (Focused on TDX reporting)
    • Join Zoom Meeting - TDX at Illinois Open Hours Meeting Link
    • Meeting ID: 828 9103 6364
      Password: 379592

• February 2024
  • Spring Open Hours Schedule - Feb 14, 2024 02:00 PM Central Time

• January 2024
  • New Functionality / Role!
    • The "Manager" role for TDX technicians is now live! The Manager role has the following functions:
      
      • Remove/add users from a Group
      • Set another user to the Manager role
        • This is possible once a Manager has been established for a Group.
      • Edit the notification status for a member.
        • A status of True allows a member to receive notifications ticket creation and ticket updates.
        • A status of False disables notifications.
    • Units may request Manager functionality through the System Administration support request form.
    • You can learn more about the Manager role in this KnowledgeBase article - TeamDynamix Manager Role
  • TDX at Illinois Service Team
    • New Global Admin – Palmer Buss
      • TDX at Illinois Service Team now has 3 Global Admin to help deliver value through the service.
      • Normal service operations during transition
  • U of I Main Advisory Group
    • KB Articles
      • (New) TDX, U of I Main Email Monitors
        • This document describes how Email Monitors are set up and handled within the U of I Main Ticketing Application.
      • (New) TDX, U of I Main Naming Conventions
        • This document explains naming conventions for each item within the U of I Main ticketing application.
    • Changes in membership personnel
    • Pending Decisions:
      • Change to Ticket Status title:
      • Changing Awaiting Customer Response to Awaiting Response.
      • Generalizes the audience; less confusion as there is overlap between customers, users, and clients.
      • The Group is checking data/integration impact of decision before processing change.

• December 2023
  
  • SANDBOX REFRESH: Scheduled for December 22nd, 2:00 CDT
    
    • Any work done only in the sandbox to date will be lost.
      • App Admin have been notified via Microsoft Teams channels and AITS Communications.
      • App Admin are responsible for moving their work to Production.

• November 2023
  • Presenting at Fall 2023 IT Pro Forum - November 1, 2023 1:00pm-2:45pm CDT
    • TeamDynamix Tricks and Tips
    • Presenters:
      • Joe Blanks - Product Owner, TDX at Illinois (Tech Services)  
      • Al Payne - Manager, Technology Support & Traning (Gies Coll. of Business)
      • Erica Ohman - Identity & Access Management Specialist (Tech Services)
      • Em Charny - Tech Support Specialist (CITL)
  • Open Hours Planning Meeting – November 13th, 2023 2:00pm-3:30pm CDT
    • We want to hear from you how can we deliver value through Open Hours. 
    • Join Zoom Meeting - TDX at Illinois Open Hours Planning Meeting link
      Meeting ID: 219 896 730 235
      Passcode: 2n59qr
  • IT ESMO: Enterprise Service Catalog kick-off
    • Product Owner Joe Blanks added to Service Catalog Advisors Group

• October 2023
  
  • New Functionality!
    • The TDX at Illinois Service is now offering Asset Management with API Access!
    • An Asset Management Application focuses on the financial and physical attributes of assets that belongs to your organization. In TDX, you can attach tickets to assets and produce reports on them and their attributes.
    • This should not be confused with a Configuration Management Database (CMDB), which supports the interconnection and relationship among multiple assets.
    • API access is also available for Asset Management Application customers.
    • For inquiries, visit TDX at Illinois. More information is also available on the TDX Asset Management Application Resource page. 
  • The next version of TDX will be applied to our environment the night of 10/28.
    • There are a decent number of quality-of-life improvements in this release.
    • You can see the in-development release notes here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=153091
    • Highlights include:
      • Brand new charts/graphs engine to provide a more modern and useful experience when used with reports/etc.
      • Ability to break down time-based ticket reporting at the hour level, instead of only week/month/year.
      • Ability to share reports with individuals in addition to groups.
      • Ability to assign/reassign tickets on the Update page (i.e. able to reassign a ticket and update the ticket status/add comments, in the same action).
      • Feed entries for adding/deleting attachments.
      • A bunch (1400 ) new icons available for assigning to services/categories/action buttons/etc.
  • Business Excellence Symposium - 10/19/2023
    • TeamDynamix (TDX): Service Offering for Business Use
    • Product Owner Joe Blanks, along with members of TDAG, will have a table to discuss TDX and it's business applications.

• September 2023
  • TDX at Illinois Service Team
    • Open Hours
      • Service Team and TDAG discuss Open Hours ideas
  • Phase III Asset Management pilot
    • Wrapping up pilot with go-live set for Monday October 2nd, 2023

• August 2023
  • SANDBOX REFRESH - Scheduled for August 11th, 2023 at 3:00pm CDT.
    • Any work done only in the sandbox to date will be lost.
      • App Admin have been notified via Microsoft Teams channels and AITS Communications.
      • App Admin are responsible for moving their work to Production.
  • Ben Mosenthal is no longer a TDX Global Admin for the TDX at Illinois Service Team. He has a new assignment supporting Life Safety, but is still with Field Consulting within Tech Services.
  • James Lockhart has replaced Ben as the new Global Admin for TDX at Illinois Service Team, working alongside Gary Kambic.
    • Our deepest thanks to Ben for all his assistance and support and welcome James!
  • New TDX at Illinois Service Catalog entry with includes the following:
    • Updated information about the service and resources
    • Updated TDX service request form with new options such as:
      • Request demos
      • Provide customer feedback
      • Specify your request by application
      • Nested options for better analysis of intake and more!
  • The U of I Main Advisory Group has been reestablished.
    
    • The U of I Main Advisory Group is the governing body for the U of I Main Application and will provide the much-needed guidance and consistency for the shared U of I Main Application.
    • Once completed, the Advisory Group will share documentation, processes, and guidance such as their charter, guidance surrounding naming conventions, and more.
    • Members are:
      • TDX at Illinois Product Owner
      • TDX at Illinois Global Admins (x3)
      • System TDX Global Admins (x2)
      • System Service Desk Leads (x2)
      • UIUC Help Center (x2)
      • Ex-officio Member
        
        • Tech Services Cybersecurity

• May 2, 2023

• August 6, 2022
  • TeamDynamix will release version 11.5
    • To see the full list of changes, visit the TeamDynamix version 11.5 release notes.
    • Key changes are outlined in a message to UIUC Tech Help Center Technicians.

• June 29, 2022
  • Sandbox refresh
    • TeamDynamix will refresh sandbox instances. Any information will be lost as a result of the refresh. Please document your setup so you can recreate your sandbox instance.

• June 8, 2022
  • TDX-Teams Integration
    • The TDX integration for Teams is intended for TeamDynamix TDNext users. Its searches happen within the context of the user who is logged in, and require you to have access as a technician, student tech, etc.

    • Once you've pinned the TDX app, click on it when you're composing a message to start a search. You can search TDX for any of the following work items: 

      • Tickets
      • Assets
      • Configuration Items (CIs)
      • Articles
      • Services
      • Projects
      • Issues
      • Risks 
      • Project Tasks

• May 4, 2022
  • The U of I Main ticketing application will enable a feature that will allow those in the CC field of an email to be added as a contact to a ticket.
    • This feature must be enabled by TDX Ticketing Application Admins for each ticketing application.
    • Only individuals with a person-record in TDX will be added
      • i.e. an @illinois, @uillinois, @uis, or @uic email address can be added. xyz@gmail, or other third-party email addresses without a person-record will not be added as contacts.
    • The feature does not work with email addresses listed in the BCC field.

• December 12, 2021
• "Voicemail" added as an option in the 'Created Via' menu when creating a request.
• Screenshot of new voicemail option

• November 12, 2021
  • • TeamDynamix upgrade from 11.3 to 11.4
      • Site Search in the UIUC Tech Help Center is being improved to provide more accurate results.
      • Ability to configure automatic closure of resolved tickets within a ticketing application.
      • Ability to copy Services from sandbox to production.
      • Transition to TDX’s new email service:
        • Ability to define a different send-from email address at a ticketing application level.
        • Ticketing application admins can convert to newer non-IMAP OAuth configurations, allowing for closer to real-time email processing

• November 5, 2021
  • The production environment will be replicated to sandbox on Nov. 5 at 4:30 pm. Any work done only in the sandbox to date will be lost.

• July 7, 2021
  • TeamDynamix does not allow for in-line responses to tickets via email. Notification templates will be updated to include a "--Please reply above this line--" edit to better guide customer responses. A message will be sent to all technicians to explain this change.
• June 19, 2021

  • Platform Enhancements

    1. Email Service Improvements

       1. The TeamDynamix email service will now include continuous monitoring, non-IMAP options, reply detection, and failure handling. Do you want to reach email continuously? Do you need to migrate off IMAP? The system will use the current email service until you opt-in to the new service.

    2. New API Endpoints

       1. New API endpoints are being added to help you build integrations

  • Project Portfolio Management Enhancements

    1. Project Request UX Improvements

       1. With these improvements, submitting project requests is much easier and cleaner. You can make each project request type as simple or complex as you need. 

    2. Resource and Capacity Planning Improvements

       1. Additional options will be available for managing resources and schedules including named resource forecasts on project requests, the ability to staff one person into multiple roles, and assigning resources to projects after the end date.

    3. Protected Custom Attributes for Issues and Risks

       1. You will be able to store sensitive information on issues and risks in a more secure way using Protected Custom Attributes. 

  • Service Management Enhancements

    1. Multiple Custom Attribute Dependencies

       1. In 11.3, you will be able to reuse child custom attributes with different parents by defining an attribute dependency and applying it to your forms. Your existing attribute dependencies will be automatically converted and applied. 

    2. Service Offerings

       1. TeamDynamix will now include the ability to define a Service Offering as a component of a Service in your catalog, in alignment with the ITIL model. 

    3. Location and Room Custom Attributes

       1. New 'Location' and 'Room' custom attribute types will allow administrators to define custom attributes that reference the Location and Room databases.

• May 18, 2021
  • Bomgar Remote Support Integration
• May 6, 2021
  • The following units will implement the TDX Ticketing Application
    • AVP Business Systems
    • OBFS BSS Operational Support
    • OBFS - ICS Urbana
• April 22, 2021
  • The following units will implement the TeamDynamix Ticketing Application joining the U of I - Main group (used by Technology Services, AITS, and other units)
    • System Office - OBFS Strategic Procurement
    • UIUC - Purchasing Office
• April 15, 2021
  • Gies College of Business implemented the TeamDynamix Ticking Application (Business-only)
• April 8, 2021
  • Carle College of Medicine implemented the TeamDynamix Ticketing Application (U of I - Main)
• March 25, 2021
  • Prairie Research Institute implemented the TeamDynamix Ticketing Application (U of I Main)
• February 25, 2021
  • Technology Services and AITS implement the TeamDynamix Ticketing Application (U of I - Main)
• Summer 2020
  • Grainger College of Engineering and College of Education implement the TeamDynamix Ticketing Application as part of a proof-of-concept.

Contact and Support:

• For general support please contact the TeamDynamix Support Team.