This trouble sporadically affects some users, and could be related to a slow connection, network trouble, or transitory server issues.

They might see an error message: "Oops! Uploaded bytes exceed file size."  Please note well that there is no file size limit!

If the error is encountered:

1. Clear your browser cache (Browsers, Clearing Cache and Cookies)
2. Close all browser windows and restart.
3. Open the browser window.
4. Go to mediaspace.illinois.edu and log in (link in upper-right).
5. Attempt the operation again.

If the error persists, contact the Tech Services Help Desk (consult@illinois.edu) and the Kaltura team can investigate further.

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