KB User's Guide - Documents Tab - TinyMCE Custom Button Plugin
Last updated on 2024-02-14
This document explains the Custom Button plugin in the TinyMCE editor.- Group: KB User's Guide
- Views this week: 16
- Total views: 886
KB User's Guide - Settings Tab - Searching / Sorting Options
Last updated on 2023-12-18
KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.- Group: KB User's Guide
- Views this week: 22
- Total views: 32194
KB User's Guide - Documents Tab - Review Mode Button Descriptions
Last updated on 2024-05-15
This document will describe the buttons found when looking at a Document in Review Mode.- Group: KB User's Guide
- Views this week: 24
- Total views: 23472
KB User's Guide - Settings Tab - Edit This Page button
Last updated on 2023-08-11
After publishing a document to your Internal KB site, an Edit this page button appears on the upper right of the document of the live site. This button can act as a shortcut to the KB Admin Tools. This document will show admins how to adjust this ...- Group: KB User's Guide
- Views this week: 13
- Total views: 25715
KB User's Guide - Users Tab - Transfer News Ownership Button
Last updated on 2023-08-08
This document explains the behavior Transfer News Ownership button.- Group: KB User's Guide
- Views this week: 18
- Total views: 25382
KB User's Guide - Documents Tab - ImportHTML button
Last updated on 2023-06-29
This document will show you how to use the ImportHTML button.- Group: KB User's Guide
- Views this week: 15
- Total views: 214070
KB User's Guide - Documents Tab - The "Save As..." Button
Last updated on 2023-06-06
With the appropriate permissions, the Save As... button allows you to save an existing document as a brand NEW document, no matter the status of the original document. The Save As... button is located at the top of a document as well as underneath ...- Group: KB User's Guide
- Views this week: 7
- Total views: 23779
KB User's Guide - Documents Tab - Request Activation / Inactivation
Last updated on 2024-03-05
In this document, we will review the Request Activation and Request Inactivation process. A user requesting activation/ inactivation of a document does not have permissions to activate/inactivate a document in the subsite where the user wishes the ...- Group: KB User's Guide
- Views this week: 13
- Total views: 26430
KB User's Guide - Documents Tab - Overview of Fields in Document editor
Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.- Group: KB User's Guide
- Views this week: 42
- Total views: 128307
KB User's Guide - Documents Tab - Validation Tools
Last updated on 2023-10-02
This document explains how to use some of the document validation tools provided in KB Admin Tools for document editing.- Group: KB User's Guide
- Views this week: 10
- Total views: 28698
KB User's Guide - Documents Tab - Editing When Review Comments Are Optional
Last updated on 2023-09-11
This document describes the editing process in group spaces where review comments are optional.- Group: KB User's Guide
- Views this week: 9
- Total views: 27629
KB User's Guide - Documents Tab - Editing When Review Comments Are Required
Last updated on 2023-09-11
This document describes the steps authors need to take when their KB group requires review comments to edit documents.- Group: KB User's Guide
- Views this week: 17
- Total views: 25856
KB User's Guide - Documents Tab - Quick Edit Buttons
Last updated on 2023-08-25
The "quick edit" button allows authors to jump directly into the the document editor for a given document without having to view the document review screen first. This document describes where to find the quick edit button under the Documents tab ...- Group: KB User's Guide
- Views this week: 9
- Total views: 26509
KB User's Guide - Documents Tab - Manually Enterable KB Custom classes
Last updated on 2023-07-24
There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.- Group: KB User's Guide
- Views this week: 11
- Total views: 19545
KB User's Guide - Documents Tab - Viewing Documents in Review Mode
Last updated on 2023-06-12
This document details the functionality available when viewing a document in read-only mode.- Group: KB User's Guide
- Views this week: 30
- Total views: 33785
KB User's Guide - Users Tab - Viewing, Modifying and Deleting Users
Last updated on 2023-06-01
This document explains how to modify users in the KB Admin Tools, and what to do if a user needs to be removed.- Group: KB User's Guide
- Views this week: 14
- Total views: 29569
KB User's Guide - Settings Tab - Notification Settings: Configure the Email Listener
Last updated on 2023-06-01
Admins may create an optional/ additional button on their live site(s) that will send feedback directly to their ITSM. Once admins determine the workflow of an incident pushed out to their ITSM tool from the KB, they are ready to set up the Email ...- Group: KB User's Guide
- Views this week: 12
- Total views: 21124
KB User's Guide - Documents Tab - Embed a Basic Form into a KB Document
Last updated on 2023-03-07
This document will discuss how to modify and embed a basic form (based on the KB's comment/feedback form) into your KB document.- Group: KB User's Guide
- Views this week: 13
- Total views: 30956
KB User's Guide - Home Tab - My Profile
Last updated on 2023-02-28
The My Profile screen allows you to change personal information in your user profile. From this page, you can also adjust how you interact with the KB by adjusting your default KB group, default tab and the editor mode selection that best suits ...- Group: KB User's Guide
- Views this week: 20
- Total views: 31412
KB User's Guide - Documents Tab - Guide to TinyMCE Editor Buttons
Last updated on 2023-02-28
This document describes the buttons found in the TinyMCE editor and their functions.- Group: KB User's Guide
- Views this week: 23
- Total views: 13602
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