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Technology Services at Illinois, Illinois Support Contact App, Who can edit information?
Overview
The Illinois Support Contact App holds the information to populate the Help Desk page of the UIUC Tech Help Center (https://help.illinois.edu/helpdesks). A specific unit can also pull information from this application to present on additional web pages as desired.
Contents:
- What is the Illinois Support Contact App?
- Who can edit information in the Illinois Support Contact App?
- How do I log into the Illinois Support Contact App?
- How do I update office information in the Illinois Support Contact App?
- How do I request access to the system?
- As an Area Administrator, how do I edit an area?
- As an Area Administrator, how do I add offices to the Illinois Support Contact App?
- As an Area Administrator or Office Administrator, how do I change access to the Illinois Support Contact App?
- How do I pull information from the Illinois Support Contact App?
- What is the difference between an "Internal" and "External" office?
- My office or area information has changed. How do I determine who changed information?
- Is there any private information in the Illinois Support Contact App?
- How do I delete an office?
- I cannot change the "Internal only" and "Internal Order" of my office.
- What are the terms used in the Illinois Support Contact App?
What is the Illinois Support Contact App?
The Illinois Contact Support Application is a repository that contains area, unit, and office information, including hours of operation, address and email, websites, and other notes.
This information is used for the UIUC Tech Help Center Help Desk page. It also can be accessed through a common language (JSON) so information can be shared on any website.
Contact and Support:
- For help with the Illinois Support Contact App, submit a help request to the TDX at Illinois service team.
Who can edit information in the Illinois Support Contact App?
Editing capabilities in the application will be expanded in phases as described below. The highlighted phase indicates the current phase of the Illinois Support Contact App launch.
- Phase 1 - TDX Global Admins and the TDX at Illinois service team can make changes to information.
- Phase 2 - Select Application Admins and the TDX at Illinois service team can make changes to information as part of a pilot.
- Phase 3 - TDX Application Admins and the TDX at Illinois service team can make changes to information.
- Phase 4 - TDX Application Admins will be able to grant edit privileges to specific individuals in their units.