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Remote Access to PACS, RaptorMed, Q-Pulse, Vetstar, SANDI

Please use the instructions below to download the remote connection link to your personal laptop for PACS (Imaging System), Vetstar (Health Info Systems), RaptorMed (Wildlife), or Q-Pulse (VDL QA). Staff normally have these programs already fully installed on their University computer. The instructions below can be used to run the program as a RemoteApps if working on a computer without the program installed. For example if working remotely or a personal (non-university) computer.

Ensure you are connected to the internet. If you are on campus, you should connect to IllinoisNet.  

IllinoisNet Wireless Connection Instructions: Wireless @illinois 

Download Instructions (Windows and MacOS)

Select and download the following to your computer. (Remember where you save the file(s). We recommend you put it on your Desktop.)

Description  Download Students  Staff  Admin  VPN Required when Remote (Note 1)
 PACS - Imaging System  (Note 4)  PACS  x      No
 RaptorMed - Wildlife  RaptorMed  x      No
 Vetstar - Health Information System (Retiring soon, use SANDI)  Vetstar        No
 VADDS - VDL Lab Information System (Note 2)  VADDS    x  x  No
 Q-Pulse - VDL Quality Assurance  Q-Pulse    x   x  No
 SANDI - Health Information System (Note 3)  SANDI  x  x  x  Yes

Note 1:  RemoteApps simulates a VPN for most of these programs.  The exception is SANDI which is actually a website, not a RemoteApp and requires a VPN if not physically on the Vet Med campus. See also:  VPN instructions.

Note 2:  This RDP takes users to the telnet login screen for VADDS users and administrators, but can also be used by Vetstar administrators.

Note 3:  SANDI is the new web-based version of Vetstar.  This link is for staff and students who have been migrated to SANDI.  It is a web shortcut rather than a file download, so users should bookmark or add as a desktop shortcut. Chrome is the recommend browser.  Per Note 1, a VPN is required if offsite.

Note 4: The PACS download matches the full software version students will see on computers in the clinic.  However, students may also use the web version on their personal computers if more convenient:
Note: When off campus you may be prompted for your credentials twice.

Windows Setup Instructions 

  1. Navigate to where you saved the file, and launch it.
  2. A box will appear asking if you are sure you want to connect. Check the Don’t ask me again for connections to this computer box.
  3. Select Connect
  4. When prompted to enter your credentials type uofi\xxxxx and your NetID password (campus email password). For Example: uofi\tinab
  5. Select Remember my credentials
  6. Select OK
  7. A final box will show up asking to confirm the certificate. Check the Don’t ask me again for connections to this computer box
  8. Select Yes
  9. You will see the login screen for the application you selected.
Repeat these steps for each application you need to access. (You be presented with a login on subsequent application downloads.)

Apple macOS Setup Instructions

  1. Install Microsoft Remote Desktop 10 via the App Store

  2. Open Microsoft Remote Desktop 10 via the macOS Launchpad or via Applications > Microsoft Remote Desktop

  3. Select Connections > Import from RDP file...

  4. Select the file(s) you downloaded in the Download Instructions section above and click the Import button

  5. In Microsoft Remote Desktop, hover your mouse over one of the connections you imported and click on the pencil icon to open up the Edit PC prompt.

  6. Under User account:, select Add User Account... to bring up the Add a User Account prompt

  7. Enter your uofi\(your NetID) as the username.  For example, if your NetID is thisisanetid, then you would enter uofi\thisisanetid. Enter your NetID password and click the Add button.

  8. Ensure the username you entered is selected as the User account: and click the Save button

  9. For the rest of the connections you have imported:

    1. Hover over over the connection and click on the pencil icon to open up the Edit PC prompt

    2. Select the user you set up under User account: in step 6 above and then click the Save button

  10. You can now double click on the connections within Microsoft Remote Desktop to connect to them.

    • On your first attempt to connect, you may be notified about the certificate.  Press the Continue button to continue connecting

Potential Errors


You get "The publisher of this RemoteApp program can't be identified."

Click "Don't ask me again for connections to this computer" and click connect


You then get "The identity of this computer cannot be verified"
Click "Don't ask me again for connections to this computer" and click Yes



 When connecting to one of the desktops, if you receive the following error, select Continue.

 "You are connecting to the RDP host "DAISY.AD.UILLINOIS.EDU".  The certificate couldn't be verified back to a root certificate.  Your connection may not be secure.  do you want to continue?"


SANDI and Vetstar Single Sign-On


After successfully reaching the login screen webpage you receive an error: says "You cannot be logged in the user account [###] is inactive in Vetstar

Solution:  User has been added to Vetstar but not yet been given access permissions because they have not completed their Compass/Canvas training with Medical records.  Contact Medical Records. says "You cannot be logged in No user if Vetstar is mapped to [your NetI]

Solution:  User account has not been added to Vetstar yet, most likely because they have not completed their Compass/Canvas training with Medical records.  Contact Medical Records.


Keywordsdino, daisy, rdp, remote, remote desktop, vetstar, his, slides, histo, patient, record, imaging, raptormed, wildlife, q-pulse, qa, vdl, slidehosting slidehoting, imagescope, image scope qpulse vadds, Sandi   Doc ID92304
OwnerJeff F.GroupUI College of Veterinary Medicine
Created2019-06-10 12:43 CSTUpdated2023-08-30 15:40 CST
SitesUniversity of Illinois College of Veterinary Medicine
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