Topics Map > SANDI - Health Information Systems (HIS) > Training, Documentation & Videos > CUBEX
SANDI - Cubex Support
How to get support when there are issues with items not transferring from Cubex to SANDI
- If the pharmacy received an error email for the Cubex item, that means that Cubex is correctly communicating, but there was an error in applying the charge. The pharmacy should provide the email text when reaching out to HIS.
- The email should directly state what the issue is
- Unknown Visit ID - they can toggle the patient out of Cubex and back into Cubex from the dashboard under the current open visit for the patient.
- Unknown NetID - Ensure the NetID is correct (check the directory and verify that it is all lowercase) and that it is correctly associated with the user in Vetstar.
- NetIDs are case sensitive and must be entered into Cubex properly without capitalization, as you will receive this error.)
- Any other error can be investigated.
- The email should directly state what the issue is
- Other potential issues
- This should be very rare, but if the network or portions of the network are down results will not transfer. Check with IT, it@vetmed.illinois.edu
- If there is an issue with the Cubex script itself, no one will get an email. This would need to be looked into on the server, but would also be a major issue as we would be getting no results at all from Cubex.
- If results are not getting to SANDI, there seems to be no issues with the SANDI Cubex script, and there is no error email check with Cubex.
- If Cubex support sees errors or feels something needs to be investigated on the SANDI side, please notify his@vetmed.illinois.edu. We will then investigate.