Is defined as a binary-encoded 2D raster data type image format that ordinarily uses the .gif extension. KB Authors can drag, copy, or upload non-animated .gif images directly into the text editor of their KB documentation.

A dedicated workspace for a campus unit, department, or IT group to create, store, manage, and collaborate on documents, as well as share documents with and receive documents from other Group spaces.

Refers to the visual layout that lets KB authors and administrators interact with the backend system using buttons, icons, and menus instead of text-based commands.