A descriptive keyword or short text label attached to a KB article to categorize, organize, and improve its search discoverability.

A controlled, hierarchical list of approved terms used by content creators and site owners to categorize, tag, and organize KB documents.

A pre-built structural framework or document layout that guides KB authors on how to organize, format, and write support articles. Instead of starting with a blank page, document creators use templates so every article shares a uniform design, standard headings, and required metadata.

TinyMCE is the UW KnowledgeBase's embedded rich-text editor used to help write, format, and structure support articles. It provides a WYSIWIG "What You See Is What You Get" interface, toolbar controls and an HTML Source mode to edit the raw HTML directly if custom styling is needed.

Act as a primary means of creating ease of navigation for KB end-users. They can be compiled to generate a visual Topic Tree or Site Map on both internal and external KB live sites.

A hierarchical organizational structure used to classify, store, and manage KB articles. Like folder directories on a computer, a topic tree maps out the relationship between broad concepts (parent categories) and specific sub-topics (child folders or articles) to provide an intuitive navigation structure for both KB administrators and end-users.

The written text version of an audio or video recording.

A security process that requires users to provide two distinct proofs of identity before they can access an account or system.