A design and content strategy that ensures KB articles can be found, read, and understood by people of all backgrounds, abilities, languages, and technical skill levels.

How KB documents, attachments, and keywords are discovered, compiled, and aggregated for search functionality.

The structural blueprint that organizes, structures, and labels KB content so users can find answers quickly and easily.

The KB separates content based on target audiences. Authors can check their document formatting using two specific views from the right side panel of the document editor. The Internal view is a preview of the restricted-access version of a KB document that is hidden from the general public and requires user authentication.

Serves as a vital network identifier utilized for security auditing, access control, and restriction monitoring. Example: Valid public UW-Madison IP addresses traditionally begin with 128.x.x.x, 146.x.x.x, or 144.x.x.x.

Security and access control feature used to restrict or permit visibility of specific KB documents based on a user's network location. Instead of relying solely on a NetID login, KB administrators can configure specific documents or entire group spaces to be accessible only when a user is connected to a recognized network within a designated block of consecutive IP addresses.