Consists of international technical standards that dictate how web content should be built so that it is fully accessible to people with disabilities, including those who rely on screen readers, keyboard navigation, or specific color contrast settings. 

Designing help articles, search bars, and navigation menus so users with disabilities can access them.

A technology that uses radio waves to let devices connect to the internet and each other without using physical cables.

The structured, sequential path a KB article follows from draft, review, publication and eventual archival. For a user of KB Admin Tools, this workflow replaces informal email chains or manual reminders with automated rules that dictate how content is managed.

The embedded rich-text editor used by authors to write, format, and structure KB documents.